Contact
You can contact us for further information regarding the products and services offered by Bancpost, send your suggestions, opinions and proposals or to point out any problem you encountered during the cooperation with Bancpost.
Contact us at the numbers below, using the contact form or at the adress:
6A Dimitrie Pompeiu Blvd., Sector 2, Sector 2, Bucharest, Romania
INFO CENTER Bancpost: 0800 110 200 / 021 30 20 789
For any information regarding the products offered by Bancpost.
Monday – Friday: 8:00 – 20:00
DEBIT CARDS EMERGENCY LINE
To announce the loss, theft, ATM blocking or fraudulent use of the card issued by Bancpost or for any other urgent matters.
Line available from Monday to Friday between 8:00 - 19:00.
For card blockings, the line is available 24/7.
Phone: 021 408 50 50
Fax: 021 408 50 60
HELP DESK POS
To solve POS related problems.
Phone: 021 308 46 66
Fax: 021 323 38 68
Email: suportcomercianti@bancpost.ro
HELP DESK Fastbanking
To solve any technical problem regarding the Internet Banking service.
Monday-Friday: 8:00-20:00
Phone: +40 21 308 54 60
Email: fastbanking@bancpost.ro
HELP DESK SmartTEL
Monday-Friday: 8:00-20:00
Phone: +40 21 308 54 60
INFOLINE VISA
Information about Visa credit cards.
Monday-Friday: 9:00-21:00
Phone: 021 308 45 57
Mobile: 0372 181 557
In case of loss, theft, blocking or fraudulent use, contact our support service 24/7.
Mobile: 0372 181 556
Phone: 021 308 45 56
INFOLINE American Express
Information regarding American Express credit cards
Call Center
Green line: 0800 800 228
Mobile: 0372 181 306
Phone: 021 308 43 06
Fax: 021 326 07 48
E-mail: infoline_amex@bancpost.ro
New Concept Travel, reservations
Phone: 021 231 70 71
New Concept Travel - Travel Center, holiday planning (for American Express Gold cards)
Phone: 021 231 47 14
American Express cards authorization and blocking in case of loss, theft or fraudulent use
Phone: 021 308 45 55
Fax: 021 323 38 68
INFOLINE EuroLine (Monday – Friday: 9:00 – 20:00)
Telverde: 0801 001 111
Mobile: 0372 181 000
Phone: 021 308 40 00
Emergency line, round-the-clock (in case of loss, theft, blocking or fraudulent use)
Mobile: 0372 181 000
Phone: 021 308 40 00